SVI
idConsult

SVI partner

Instadesk

AI for calls, customer service, and conversation quality checks.

SVI and Instadesk (Dezhu) run this with you. There is a setup fee, then a share of results after go-live.

See what it can runSend us what you need

Powered with Dezhu, Zhongguancun Kejin

We design and run the AI with you, and keep improving it after go-live.

  1. 01

    Co-design

  2. 02

    Co-operate

  3. 03

    Co-create

Instadesk's platform, SVI's industry knowledge, and operations that keep running.

What we measure: closing, efficiency, conversation quality, and risk.

1,600+ customers in 20+ countries. Regional delivery from Singapore.

Three Instadesk products

Outreach

AI that dials and qualifies. Closing stays with your team.

  • Handles objections, follow-up questions, and relevant offers
  • For acquisition, collections, or cross-sell. Start with one campaign.
  • Connects to the CRM, telephony, and data you already use

Vendor-reported contact rate of 60%+ on outbound programs.1

Re-loan · campaign

Selamat pagi Bu Sari, kami hubungi terkait perpanjangan fasilitas yang segera jatuh tempo.

Berapa cicilannya kalau diperpanjang?

Saya sesuaikan simulasi ke tenor yang Anda pilih. Satu pertanyaan lagi sebelum kami sambungkan ke advisor.

Intent · highHandoff to human

Customer Service

Routine questions resolved immediately. Complex ones reach an agent without the customer repeating themselves.

  • Voice, web, WhatsApp, email. One queue.
  • Uses the knowledge and tools you already have
  • A human agent can step in within seconds

Measured on FCR, AHT, CSAT, and how many cases finish without an agent. SLA locked in discovery.2

WhatsAppLoan status

Cicilan bulan ini sudah masuk belum? Saya sudah transfer kemarin.

Pembayaran 28 Agu terkonfirmasi. Angsuran berikutnya 28 Sep. Ada yang ingin diubah dari jadwal ini?

Human takeover

Context passed: loan #4821 · last payment confirmed · customer did not repeat.

Quality

Every conversation is scored and flagged. QA reviews the important ones.

  • Voice, chat, video, digital. Every interaction.
  • You set the rules. AI scores and flags the rest.
  • People review the hard cases and coach the team

Vendor-reported 90%+ detection accuracy, 70%+ less manual review.1

100% inspected

92/100

Risk · low
  • DisclosurePass
  • Identity checkPass
  • LanguageReview

Highlight: soften the closing line. Coach on the floor, not from a sampled spreadsheet.

Optional

Also useful for lending and fintech

Identity checks, underwriting, fraud, and portfolio early warning. Setup fee, then a share of results. Makes sense if you originate credit. If you run a pure contact center, you usually skip this.

IdentityUnderwritingFraudEarly warning

How we work

SVI keeps the systems you already run. Instadesk runs the agents.

It sits on top of what you have. You don't need to replace the platform.

01

SVI

02

API

03

Instadesk

  • Existing front end and back end. Salesforce, IBM, Fortinet. Cloud deploy and systems integration.

  • Instadesk connects to what you already use. Public cloud so the agents are reachable. First scope: one use case.

  • Agents, knowledge, and orchestration. After go-live we operate it together.

No platform license fee.

Start with one use case. Pay for setup, then share results after go-live.

Before go-live

01

Construction

One-time implementation, scoped in consulting days: platform, agents, integration, knowledge, campaign setup.

After go-live

02

  • Outreach

    CPA and/or CPS. You pay for acquisition or a closed success.

  • Customer service

    Share of usage and results: sessions, resolution, AHT, CSAT.

  • Quality

    Pay for results: cases cleared, issues found, or a quality score.

  • Risk

    Setup plus performance-based sharing. Typical for lending programs.

  • Optional human BPO

    Warm transfer, overflow, closing. Agents from Instadesk, from your team, or a mix.

In the field

A few Southeast Asia deployments (vendor-reported numbers)

Logos here are for quick recognition. Swap in official assets when approved.

  • Etiqa

    Malaysia · insurance

    -45% opex+20% conversion+25% CSAT

    Outreach and 100% QA across interactions.

  • MWA

    Thailand · public service

    24/730m → instant2M+ / year

    Inbound hotline 1125. Wait time dropped to instant answers.

  • VPBank

    Vietnam · banking

    Setup + shareRisk overseas

    Risk capability taken overseas. You pay based on performance.

These figures come from the vendor, are historical, and have not been verified for our market. Results depend on volume, integration, and how you operate.

Also used in financial services, retail, and automotive. Named logos are vendor claims.

Tell us one scenario first

We'll send a setup estimate and a results-share structure. Start with your most important use case.

Consult on WhatsAppSend email

Data residency, WhatsApp BSP, Bahasa Indonesia, and human backup are confirmed in discovery. Don't assume them from the deck.

Instadesk is the global brand of Dezhu (得助), Zhongguancun Kejin (ZKJ).

  1. 1.Figures are vendor-reported and historical. Actual results depend on volume, integration, and how you operate.
  2. 2.Copilot latency, uptime, data residency, and human-backup SLA are not published in the vendor deck. We confirm them in discovery.
  3. 3.Named deployments are vendor claims, not verified references for the Indonesian market.