SVI Software SolutionSVI

SVI Software Solution

Digital solutions that fit your business process

If you need CRM, security, data, or an AI contact center, we already have a package. Salesforce, IBM, Fortinet, and Instadesk.

Start here

Where do we start?

Pick one and we'll suggest a package.

Quick check

Answer 4 questions, we'll suggest a package

Free. You can take the result into a discussion.

Step 1 of 4

Primary need right now?

Solution packages

Packages we usually offer

If you already know the direction, jump here. If not, answer the questions above.

CRM Core

Salesforce

Prospects and clients organized, with real-time reporting.

Usually for: Owner / Head of Sales

  • ·Lead → Opportunity → Account process setup
  • ·2-3 operational dashboards
  • ·Light Flow automation + 1 training
  • ·Fits a pilot / MVP

Services from: Pilot services ≈ IDR 80-150M

CRM + Intel

SalesforceIBM

CRM connected to enterprise insight and integration (IBM).

Usually for: Ops + IT

  • ·Salesforce CRM foundation
  • ·IBM integration / data layer as needed
  • ·Cross-system reporting and alerts
  • ·Scope locked in discovery

Services from: Go-live / suite from ≈ IDR 200M+

Secure Ops

Fortinet

Secure internal apps and network access with Fortinet.

Usually for: IT / Security

  • ·Perimeter / access design and hardening
  • ·Internal application protection
  • ·Optional IBM identity / ops
  • ·Security SOW separate from CRM

Services from: Consult, scoped per assessment

Growth Secure

SalesforceFortinet

CRM plus security, ready to go live from day one.

Usually for: Director + IT

  • ·CRM (Salesforce) + Fortinet package
  • ·Permissions aligned to business process
  • ·Go-live hypercare
  • ·Optional AMS after live

Services from: Combined package, Go-live range

Enterprise Suite

SalesforceIBMFortinet

CRM, data/integration, and security in one package.

Usually for: Sponsor + IT

  • ·Salesforce + IBM + Fortinet
  • ·Industry workflows + integration
  • ·Security from the start
  • ·AMS 3 months (suite benchmark)

Services from: Industry suite ≈ IDR 450-900M+

Instadesk

Instadesk

AI to call prospects, answer customers, and check conversation quality.

Usually for: Head of CX / Contact Center / Sales Ops

  • ·Outreach: AI dials and qualifies, your team closes
  • ·Customer service: routine resolved instantly, complex handed to an agent
  • ·Quality: every conversation is checked
  • ·One-time setup, then share of results after go-live

Services from: Setup (consulting days) + share of results after go-live

See details

How we work

From qualify to AMS

In Indonesia we usually start by building the solution first.

  1. 01

    Qualify

    Current process? Excel/WA? How many agents? Security need?

  2. 02

    Paid discovery

    Workshop, then BRD and a fixed quote. Benchmark IDR 15-40M.

  3. 03

    SOW & build

    Split: license | package | change requests | AMS. 40-50% DP.

  4. 04

    Go-live & AMS

    UAT, training, hypercare, then monthly retainer.

Out of SOW = change request. Salesforce licenses always separate from services.